Rodd, and all,
It looks like the closing of this transaction is imminent, to be completed in the next few days, and we wanted to let you know how much we appreciated the services of DRW:
Being an out-of-state property owner, we weren’t sure what to expect when we selected a property manager for our rental house. DRW Services Group was recommended by a trusted friend, and it has turned out to be a very good choice for us. We were most impressed with the communication from your office; by email, text messages, and by phone. If there was an issue to be addressed we were informed of the various options, and once the decisions were made they were implemented quickly. The monthly Owner’s Statements were all-inclusive, readable, and timely. We appreciated the professional attitude of the staff, but we noticed to that there was an informal, friendly nature to it, almost like we were part of the family.
When it came time to sell the house, DRW was our first and only choice to represent us. We had already determined, from our distant location, that we could rely on you be our hands-on managers and agent. You advised us as to how we could improve the “sell-ability” of our house, and went about arranging for the cosmetic and required upgrades. Once again, the coordination from your staff was very impressive during the escrow phase of the sale, and we were forewarned and informed at every step of the way. We have already recommended DRW Services Group to family and friends, and we will continue to do so.
Thank you all for all that you have done for us. We wish you all of the success that you have earned, and that you deserve.
Brian and Kim
A HUGE shout out to everyone at DRW! Brad and Rodd have gone way over and above in every aspect of getting our properties up and going. We acquired these properties under every difficult circumstance possible. A sudden inheritance, in the middle of a 1031 exchange, first time rental property owners located in Canada 1500 miles away, next to no tenant information to set things up and limited access to the buildings! They took over without missing a beat and relentlessly got everything turned around in no time at all. They either have the resources for whatever job is needed or have good contacts in the business to keep cost down. They care about your investment with the goal of protecting and building it over time. Thanks guys, can’t recommend you and your team more highly!!
Good morning from Okinawa, Japan;
I just want to take the time to tell you guys what a wonderful job you guys are doing with my rental property. I feel that you guys are an amazing asset to have while being deployed overseas. Thank you for everything you do!
Brad and the rest of the team at DRW,
Thanks for navigating this closing as smoothly as possible. Over the almost three years, I have found the team at DRW very helpful and reasonable to deal with. With the renters I eneded up with, this relationship was tested and withstood the stress. Now, looking back, I am glad I signed up with you folks. If I need some info or help in the future, I hope I can call on you.
So long. With best wishes,
Happy home seller in Chula Vista
Your company has been wonderful to work with over the years, and I truly appreciate everything you all have done. You have set the platinum standard for property management, and I use your organization as an example of how it should be done all the time up here!
REALTOR, Certified Property Manager, Certified Distressed Property Expert (CDPE)
NV's Real Estate Place
Thanks for the info and taking such good care of the condo.
I was recently in Chula Vista and drove by the house (it looks great). I talked to some of the neighbors and they said the tenants were quiet.
Everyone’s happy. DRW has done a good job. Happy owner -Chula Vista
Wow Betty... you're the best. In my 29 years I living I have NEVER had such great customer service.
Happy tenant applicant serving in Iraq
Your company sets the standard from my perspective! Your attention to detail and communication is outstanding. There is nothing I can think of that you need to to improve.
Just keep doing what you do. I think the service is excellent.
Condo owner Chula Vista