Rodd, and all,
It looks like the closing of this transaction is imminent, to be completed in the next few days, and we wanted to let you know how much we appreciated the services of DRW:
Being an out-of-state property owner, we weren’t sure what to expect when we selected a property manager for our rental house. DRW Services Group was recommended by a trusted friend, and it has turned out to be a very good choice for us. We were most impressed with the communication from your office; by email, text messages, and by phone. If there was an issue to be addressed we were informed of the various options, and once the decisions were made they were implemented quickly. The monthly Owner’s Statements were all-inclusive, readable, and timely. We appreciated the professional attitude of the staff, but we noticed to that there was an informal, friendly nature to it, almost like we were part of the family.
When it came time to sell the house, DRW was our first and only choice to represent us. We had already determined, from our distant location, that we could rely on you be our hands-on managers and agent. You advised us as to how we could improve the “sell-ability” of our house, and went about arranging for the cosmetic and required upgrades. Once again, the coordination from your staff was very impressive during the escrow phase of the sale, and we were forewarned and informed at every step of the way. We have already recommended DRW Services Group to family and friends, and we will continue to do so.
Thank you all for all that you have done for us. We wish you all of the success that you have earned, and that you deserve.
Brian and Kim
A HUGE shout out to everyone at DRW! Brad and Rodd have gone way over and above in every aspect of getting our properties up and going. We acquired these properties under every difficult circumstance possible. A sudden inheritance, in the middle of a 1031 exchange, first time rental property owners located in Canada 1500 miles away, next to no tenant information to set things up and limited access to the buildings! They took over without missing a beat and relentlessly got everything turned around in no time at all. They either have the resources for whatever job is needed or have good contacts in the business to keep cost down. They care about your investment with the goal of protecting and building it over time. Thanks guys, can’t recommend you and your team more highly!!
Tina T. San Diego, CA
After the death of both parents I had to settle the estate which included selling their home. DRW was recommended by a good friend and I am so very happy with the results! The house had not been maintained for many years so we had to sell it as is but Lory from DRW's marketing department took pictures of the property, went to the meeting of the local realtor's monthly meeting and presented the house. Within days we had offers!! A neighbor put up an illegally high fence with a gate onto my parent's property and threatened a lawsuit because the house was a duplex which he did not know had been originally built that way. Brad Wilson immediately checked the original county and local property records and found that the house was indeed correctly zoned. He also made it impossible for the neighbor to use the gate to enter our property and sent a cease and desist letter the neighbor. Case closed and the house closed in a few days!
This whole transaction was handled professionally and with humor which made a sad task go smoothly even with the disgruntled neighbor!! Several years later my daughter wanted to purchase her first property and of course I referred her to Brad at DRW. Brad and his group worked hard to find her a nice property within her limited price range and her standards, which is not easy in San Diego County. Again DRW again came through with flying colors and handled all issues professionally and escrow closed on time!!! We will continue to us DRW for our real estate transactions and recommend them to my friends
Good morning from Okinawa, Japan;
I just want to take the time to tell you guys what a wonderful job you guys are doing with my rental property. I feel that you guys are an amazing asset to have while being deployed overseas. Thank you for everything you do!
Brad and the rest of the team at DRW,
Thanks for navigating this closing as smoothly as possible. Over the almost three years, I have found the team at DRW very helpful and reasonable to deal with. With the renters I eneded up with, this relationship was tested and withstood the stress. Now, looking back, I am glad I signed up with you folks. If I need some info or help in the future, I hope I can call on you.
So long. With best wishes,
Happy home seller in Chula Vista
Your company has been wonderful to work with over the years, and I truly appreciate everything you all have done. You have set the platinum standard for property management, and I use your organization as an example of how it should be done all the time up here!
REALTOR, Certified Property Manager, Certified Distressed Property Expert (CDPE)
NV's Real Estate Place
Thanks for the info and taking such good care of the condo.
I was recently in Chula Vista and drove by the house (it looks great). I talked to some of the neighbors and they said the tenants were quiet.
Everyone’s happy. DRW has done a good job. Happy owner -Chula Vista
Wow Betty... you're the best. In my 29 years I living I have NEVER had such great customer service.
Happy tenant applicant serving in Iraq
Your company sets the standard from my perspective! Your attention to detail and communication is outstanding. There is nothing I can think of that you need to to improve.
Just keep doing what you do. I think the service is excellent.
Condo owner Chula Vista